Trafera Warranty Workflows Now in Incident IQ
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Trafera Warranty, Repair, and Parts Now Integrated in Incident IQ
Incident IQ’s integration with Trafera enables districts to seamlessly incorporate Trafera’s device warranty claim services into ticketing and asset management workflows in Incident IQ.
Simple Setup!
Add Trafera App
From the Incident IQ App Catalog, locate the 'Trafera' app and enable it in your Incident IQ account. If you want assistance setting up the app, contact Incident IQ support.
Connect Your Accounts
Input your Trafera ID under 'Apps > Manage > Trafera > Options' to allow for the flow of data between Trafera and Incident IQ. If you don't know your customer ID, contact Trafera Support.
Start Submitting Repairs
Once your accounts are connected, data will begin flowing between Trafera and Incident IQ. You can now begin submitting tickets to Trafera through the Incident IQ platform.
Features and Benefits
The Trafera integration within Incident IQ syncs Trafera data—such as warranty eligibility, history, expiration date and status—within the Incident IQ ticketing and asset management platform. Once activated, users will be able to access Trafera’s services through Incident IQ’s Ticketing and Asset Management platform.
Submit Repairs
Once activated, users will be able to access Trafera’s services through Incident IQ’s Ticketing and Asset Management platform.
Order Parts
Create a help desk ticket, submit and track parts claims directly from the Incident IQ platform - minimizing loss of instructional time for teachers and students.
Check Warranties
Conveniently access Trafera warranty coverage status for devices in one location.
Start Using Trafera's Integration on Incident IQ Today!
Simplify your workflows and tool stack by implementing Trafera's app on Incident IQ.